Founder Playbook

Onboarding
Requesting the phone number would cause such high drop off in it cause such high turn that you couldn't then monetize so by removing the requirement of a phone you would then monetize better correct.

Removing the Phone Field from Onboarding Fixed Conversion for Consumer Subscriptions

For social-community apps, collecting a phone number makes sense for identity verification. For consumer subscriptions, that same friction kills conversion and long-tail LTV. Removing the phone field dramatically improved both conversion and retention — a reminder that onboarding borrowed from one product type can be poison for another.


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Ryan Beck
Pray.com#1 faith app · responds personally to every support ticket · removed phone field from onboarding to fix conversion · lost $10Ks/day when Meta banned a single ad creative
Sub Club by RevenueCat
Handling Pricing Pushback Without Losing Customers· 6:13
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