“Within the product we have tons of buttons — they can click to report a bug, leave us some feedback, suggest a feature, or just talk to us. Really, since the beginning I've only built what people ask me to build.”

Plaster the product with feedback buttons and answer support yourself for a full year

The product is covered in buttons for bug reports, feedback, feature requests, and direct chat. The founder personally handled support for a full year — every shipped feature came from a user request, which both shaped the roadmap and surfaced bugs faster than any backlog.