“The way I treat developer feedback is that they will only give you once and if you don't act on that feedback you'll never hear from them again, but the type of feedback they give is so valuable they will go in so much detail and if you can really act on that feedback they will keep coming”

Developer feedback is single-shot — act on it or never hear from them again

Devs don't write four-page essays twice. Zeno's feedback button sits on every page — text area, send, done. No 'is this a bug or a feature request' triage form. And engineers (not a PM gatekeeper) read the support queue directly, because the cost of breaking that loop is permanent silence.