“the internal one is kind of like you know everyone on the team sees that this person is is doing really well and just rises above the ranks and they have a lot of respect for this person the external thing is is is very threatening to someone who's been at a company they've worked really hard they're hoping to level up but then this external person comes in”

Internal operator promotions inherit trust; external hires usually rebuild the team

Internal operator promotions inherit team trust; external operator hires almost always trigger attrition. Yong-Soo's logistics operator was external — and ended up rebuilding the team around him after the existing crew fell off. Plan to rebuild the org around an external operator rather than expecting continuity, or promote from within when possible.