Founder Playbook
Retention
“What makes win-back offers so powerful in the wild is that you've got marketing channel access to these people — you send them an email or a push notification. That's what makes win-back so powerful. Apple gets close but then they just miss the fundamental thing that makes something powerful.”
Win-back offers miss the most powerful ingredient: a direct communication channel to lapsed subscribers
Apple's new win-back offers let lapsed subscribers see a comeback deal inside the App Store or on app open — but Apple provides no server-to-server notification when someone becomes eligible, and no way to email or push them directly. The most effective win-back campaigns still require owning communication. Tools like RevenueCat can bridge this by identifying eligible subscribers and triggering your own push or email campaign the moment Apple flags eligibility.
D
David Barnard, Jacob Eiting & Charlie Chapman
RevenueCatApp Store Commerce experts covering WWDC 2024 updates
Sub Club by RevenueCat
WWDC 2024: What Apps Need to Know· 44:46