“We started having problems with our flagship feature. We had compared them to Twilio and decided to go with this new startup. The reality is they couldn't scale with us.”

Cheap third-party vendors that cannot scale with you become expensive emergencies

Talking Parents chose a startup video provider over Twilio to save money on their most important feature — accountable calling. When the vendor couldn't scale, their flagship product broke, forcing an emergency migration mid-growth. Vince's rule: always check whether your vendor can handle your ceiling, not just your current floor.