“We launched the product completely free. It gained a lot of traction quickly and some loved the product, some gave us really good feedback and there were some people that were just downright rude”

Launch Free on Reddit First to Turn Skeptics Into Product Designers

Rather than a polished paid launch, Thomas dropped Packager on Reddit for free to get real-world signal fast. The harsh comments stung but surfaced genuine product gaps; the positive feedback confirmed the pain was real. This zero-cost Reddit launch crowdsourced a QA cycle and generated early word-of-mouth in the tightly-knit IT admin community where trust travels through peer recommendations.