“We have 472 subscribers. We have a very high churn that we're trying to drop right now — 19%.”

19% churn is the honest reality of an OSS SaaS — top of funnel doesn't save retention

Even a thriving $17K/month open-source SaaS with strong distribution is fighting 19% churn. Open source brings the top of funnel via stars, contributors, and word of mouth, but retention is a separate problem the brand still has to solve. The leaky bucket caps growth until churn drops.