“most people's knowledge bases do not have the depth to create anything close to like a good generative AI experience and I think that's what people that's the expectation because they're used to chat GPT but the reality is is most people do not have enough information”

AI on top of shallow docs is worse than no AI

Customers ask for AI search and generative answers, but most knowledge bases lack the depth to feed a useful LLM. The retention play is corpus density and currency, not bolting a chatbot on top. Audit doc depth and freshness before adding AI — without it, the AI just hallucinates and erodes trust.