Founder Playbook

Retention
over 10% of churned monthly subscribers resubscribe within 12 months...reactivation is a huge part of their growth model...they've already primed they paid once they're very very likely to pay again if you just give them the right pitch

Over 10% Of Churned Subscribers Resubscribe Within 12 Months — Reactivation Compounds

RevenueCat measured something that surprises most founders: more than 1 in 10 users who cancel come back within a year on their own or with a nudge. The churned user pool grows every month and never shrinks — so the ROI on reactivation compounds over time. Jacob notes Duolingo treats reactivation as a core growth lever. The caveat: don't build win-back infrastructure until you have enough churned users to make it worth the investment.


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Jacob Eiting
RevenueCatCEO of RevenueCat — subscription infrastructure powering 29K+ apps; co-authored the 2024 State of Subscription Apps report with insights from tens of millions of subscriptions.
Sub Club by RevenueCat
The Future of Subscription Apps (Why We're So Excited For 2024)· 36:47
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