Founder Playbook
Retention
“You acquire 100,000 this year and they're still there next year, and you put 100,000 on top of that — by year three you just continue to grow this pie of people who are very sticky in the product.”
Long-term local retention stacks cohorts into compounding revenue layers
If locals genuinely flatline on churn (like long-term Netflix or Spotify subscribers), each acquisition cohort becomes a permanent revenue layer. Year-over-year you do not replace subscribers — you stack them. This is the mechanism behind the extreme multiples CSS companies command: investors are pricing the right to that stacking behaviour, not just today's ARR.
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Eric Crowley
GP Bullhound (Tech Investment Banker)Author of the annual Consumer Subscription Software report — advises AllTrails, PinkBike, Lingoda on M&A and capital raises; tracks the CSS space since 2018
Sub Club by RevenueCat
Optimizing Your Subscription App for Growth· 39:30