“We were really obsessed with our LTD customers. We used to spend like one or two hours every day on Intercom answering their questions, helping them through content creation. We sometimes used to help them manually and then used to convert those workflows into features inside Supergrow.”

Spend 1-2 hours/day on Intercom, then turn the manual workflows into features

Instead of guessing the roadmap, Devin used Intercom as a feature-discovery channel. He'd manually solve customer problems by hand, then productize the workflow that worked. Paired with Microsoft Clarity (session recordings) and Mixpanel (feature usage), this turned brutal LTD feedback into a compounding product.