“I think people like it because it's reliable and then if it's not reliable then I'll communicate with people pretty frequently as well as it's really easy to get a hold of me whereas a lot of developers who build these sort of things you don't even have their email or a way to contact them”

Reliability and direct founder access build stickiness no competitor can match

In a commodity API market where scrapers break constantly, Adrian's retention edge isn't features — it's trust. He proactively communicates during outages and makes himself personally reachable, which developer customers deeply value because anonymous API providers give them no recourse when something breaks. This founder-as-support-channel dynamic is a durable retention moat a solo operator can maintain that a larger company would struggle to replicate authentically.