Founder Playbook

Onboarding
I prefer one of many... it's more work to fill in a text field than it is to click a button and on top of that if it's like which of the following do you like red green or blue if they choose red it's very easy for you to then say hey if they chose red make the background red

Force multiple choice — never free text

Multi-choice buttons drive 98-99% click-through to the next question because there's zero cognitive load and the answers are machine-readable for downstream personalization. Free-text input collapses both completion AND your ability to use the data. Use an "Other" with a free-text follow-up only as a release valve, then mine those entries to rephrase existing buttons later.


B
Brennan Dunn
RightMessage / Create & SellFounder of RightMessage and author of "This Is Personal" — personalized marketing as the middle ground between billboard and sales call.
The Bootstrapped Founder
Brennan Dunn — This Is Personal· 12:00
More tactics from Brennan Dunn